Terms & Conditions

These terms are for our online store only.

Please make sure you read the Terms & Conditions (T&C) carefully. The T&C provide vital information which will almost certainly make using and/or buying from the website easier, faster and more comprehensible.

You will be asked to read through the T&C before finalizing your order and, by clicking Submit Order, you agree to be bound by them.

We may occasionally change the T&C, and your continued use of this website following any such change will signify your agreement to be bound by the modified T&C. Therefore, please make sure to check back often.

If you do not agree to changes made to the T&C, then you should immediately stop using the site. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Cyberdog UK Ltd.'s relationship with you in relation to this website.

The term "Cyberdog UK Ltd." or "us" or "we" or "our" refers to the owner of the website. The term "you" refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

The content of the pages of this website is for your general information and use only. It is subject to change without notice.

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

This website contains material that is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.

Unauthorised use of this website may give to a claim for damages and/or be a criminal offence.

From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

Your use of this website and any dispute arising out of such use of the website is subject to the laws of England and Wales.

Website disclaimer

The information contained on this website is for general information purposes only. The information is provided by Cyberdog UK Ltd. and whilst we endeavour to keep the information up-to-date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

Through this website, you are able to link to other websites which are not under the control of Cyberdog UK Ltd. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

Every effort is made to keep the website up and running smoothly. However, Cyberdog UK Ltd. takes no responsibility for and will not be liable for the website being temporarily unavailable due to technical issues beyond our control.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of or in connection with the use of this website.

Copyright notice

This website and its content is copyright of Cyberdog UK Ltd. - © Cyberdog UK LTD. 2011-Current. All rights reserved.

Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following:

You may print or download to a local hard disk extract for your personal and non-commercial use only.

You may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material.

You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it on any other website or other forms of the electronic retrieval system.

Returns & Exchanges

Returned items will be exchanged or refunded (refunds will not include any postage charges) if returned unworn, unwashed, and in their original condition and packaging, within 14 days of receipt for UK orders, and 28 days of receipt for international orders.

Our returns policy is simple! If for any reason you are unhappy with your purchase, i.e. the item you have ordered is faulty, defective or you've changed your mind, you must return it to us unused and in its original condition within 14 days (UK) or 28 days (international) for a prompt replacement, exchange or refund

Return shipping costs are to be paid by the customer. We will only provide a free shipping label (UK customers) or reimburse shipping cost for damaged, faulty products or if any error has occurred in our part.

Orders that have passed their returns date (maximum 3 months) can only be issued a credit note, provided that the products are in their original and sellable condition. 

For hygiene reasons, we cannot offer refunds on pierced jewellery, underwear, swimwear, adult products or cosmetic products if they have been used or if the hygiene seal is broken. Any purchase that fall outside of our policy will be discarded. 

This offer is only available to customers from the United Kingdom: For all orders delivered to the UK, you can return your item for free via Royal Mail - we provide a QR code that will take you to the Royal Mail Returns Portal. However, this service is not recorded and therefore if the item is lost in transit then we cannot be held liable. If you are returning an order with a great value then we recommend that you pay for a recorded service.

If you return an item because of an error on our part, or it is defective, we will happily refund your costs in returning it to us. You are responsible for any other service provided to you in connection with your purchase, e.g. gift wrapping. The item(s) must be returned within 14 days of purchase.

Any price/swing tags attached to the item must also be left intact. Unless you are returning items due to a genuine production fault, you will be required to pay any additional postage costs for shipping the exchange to you.

We always check that goods are in perfect condition before they are sent out but, in the unlikely event that goods are genuinely faulty, we will be happy to exchange them free of charge, or to give you a full refund, we will also cover your return postage charges if a receipt for these expenses is included in the parcel.

Due to the nature of the product, CDs cannot be exchanged or refunded unless they are returned unopened, with any seals and/or wrapping intact.

If you require an exchange of size or colour for light t-shirts or light vests, please return the t-shirt or vest only. Keep the panel and the driver, as these parts are prone to damage if not packed properly. Panels and drivers are interchangeable and will fit different t-shirt and vest sizes equally well.

If you are returning an item but would like to exchange it for something else and you're not sure what, we are happy to issue a gift voucher for the value of the item you are returning.

Christmas Period Extended Returns & Exchange

All orders that were placed from November 24th, 2023 - December 31st, 2023 will have until January 31st, 2024 to get a refund or an exchange. Any order we receive after January 31st, 2024 will only be issued a credit note for their return. 


  • International orders will be handled by various couriers including DHL, UPS, DPD, Landmark and more. Shipping fees may vary from country to country. (Free shipping is no longer available for international orders).
  • We use Royal Mail for all domestic orders.
  • All orders are sent by a service with tracking & confirmation of delivery. The level of detail of tracking varies from country to country.
  • Free UK (only) shipping on order over £50
  • UK Shipping is £4 on orders below £50


We do our best to accurately represent the items in our photography. However, as we have no control over our customers' monitor settings (colours, resolution, etc.)

We cannot guarantee colours will be exactly as they appear on our website.

Furthermore, some of the items we sell have a 'vintage' or 'distressed' finish which commonly have some variety in production.

Exchange Rate

Our transactions are processed in Pounds Sterling. However, you can see the approximate equivalent cost in other currencies at any time using the drop-down menu on the right-hand side of the website.

This exchange rate is approximate and your bank may charge an additional fee for processing in GBP. Once you have made an order, all further transactions based upon that order (cancelled items, refunds, extra items, additional charges) will be processed using the exchange rate at the time of the initial purchase.


We always try to make sure that the prices on Cyberdog.net are accurate but errors may occur. If we discover an error in the pricing of the Products in your Order we will inform you as soon as possible using the contact details you supply us with. We will then give you the option of reconfirming your Order at the correct price or cancelling it. (If we are unable to reach you we will treat the Order as cancelled). If an Order is cancelled, any payment made for the Products will be refunded in full.

You will be notified of the delivery costs automatically before you submit your credit card details, based on the delivery address and shipping method you specify. For more information about our delivery charges for despatches to the UK, addresses click here.

Prices are quoted on Cyberdog.net in UK pounds - outside the UK your credit card company should exchange the amount charged to the currency of your country at the current rate but you may use the Cyberdog "currency converter" to estimate the price in your currency. Please note that the "currency converter" is only a guide and may not accurately reflect current exchange rates. Please note that both charges and refunds are in UK pounds and Cyberdog UK Ltd. cannot be held responsible for any loss due to exchange rate fluctuations.

Non-UK customers are responsible for Import Duty/Tax in their respective countries. Unfortunately, we cannot advise you what these costs will be - please consult your local customs office for more information.

Disclaimer as to Ownership of Trade Marks

Except where expressly stated to the contrary all persons, products, services and locations featuring on the Cyberdog.net website are in no way connected, associated, linked or affiliated to Cyberdog.net.

Any trademarks/names as may be featured on the Cyberdog.net website are owned by the respective trademark owners and Cyberdog.net claims no connection, association or affiliation with them.

Refusal of Transaction

We reserve the right to withdraw any products from this website at any time and/or remove or edit any materials or content on this website. We may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion.

We will not be liable to you or any third party by reason of our withdrawing any product from this website whether or not that product has been sold; removing or editing any materials or content on the website; refusing to process a transaction or unwinding or suspending any transaction after processing has begun.


Cyberdog.net may at any time terminate or suspend any part of the Service without notice to you.