Security & Privacy

Your privacy is very important to us. We want to make sure your experience on the Internet is as enjoyable and rewarding as possible, and we want you to use the Internet's vast array of information, tools, and opportunities with complete confidence.

We have created this Privacy Policy to demonstrate our firm commitment to privacy and security.

This Privacy Policy describes how Cyberdog collects information from all end users of Cyberdog's internet services (the "Services"), those who access some of our Services but do not make a purchase ("Visitors") as well as those who make a purchase ("Customers"); what we do with the information we collect, and the choices Visitors and Customers have concerning the collection and use of such information. requests that you read this Privacy Policy carefully. - The terms "we" and "us" refer to

Introduction collects information in different ways from Visitors and Customers who access the various parts of our services.

We use this information primarily to provide a customised experience as you use our services and, we do not share this information with third parties.

However, we may disclose personal information collected if we have received your permission beforehand or in very special circumstances, such as when we believe that law requires such disclosure or other special cases described below.

Data Security

We guarantee that every online purchase you make from our store is a secure transaction.

To prevent unauthorized access, maintain data accuracy, and ensure the appropriate use of information, we have put in place appropriate physical, electronic, and managerial procedures reasonably designed to safeguard and secure the information we collect online. Our site uses state of the art high-level SSL encryption.

This ensures that your transactions are secure and your information cannot be hi-jacked or redirected to anyone but Look for the yellow padlock in the bottom-right or top-right of your browser as you enter the Checkout section of our site.

Our payment system is safer than doing credit card payments over the phone or over the counter. All transmissions of credit card information are encrypted and our server is located in a secure area accessible by authorized personnel only. No credit card information is saved after the transactions are settled.

SagePay, our third-party credit card processor communicates to the merchant's credit card processor through their existing network architecture using dedicated telephone lines.

While we make every effort to ensure the integrity and security of our network and systems, we cannot guarantee that our security measures will prevent third-party "hackers" from illegally obtaining this information. takes your safety on the Internet very seriously.

We have gone to great lengths to ensure the most secure possible way for you to use your credit card on our site.

Thank you for your trust and interest in

"Cookies" And How Uses Them

Cookies are small amounts of data sent to your web browser by a web server. They cannot harm your machine in any way, as they are small text files with simple information in them. You can see them as small text files inside your "Temporary Internet Files" folder in Windows.

Our cookies keep track of the items in your shopping basket and act as place markers when you move around the site. We also use software to track general browsing behaviour on our website. This means that we can build up a picture of the most popular areas and paths through the site and any problem areas, though we don't use it on a personal level to track individuals and their behaviour.

You may experience problems with our site when you try to buy items. These are usually to do with how you have set up your security settings in your web browser.

If you have set your browser's security settings to 'high' you may have disabled cookies. Our site uses cookies to provide some features such as the Shopping Cart and My Account.

To use the site you will need to set the security level to medium (usually under Tools/Internet Options or similar). This is for "safe browsing but still functional".

Alternatively, you can add to your list of trusted sites. Should you wish to turn off cookies in your browser, your browser's help menu should tell you how to do this, but this will, of course, affect some of the features of our site and therefore your shopping experience.

If you are worried about anything to do with our site, please phone us on +44 (0)207 474 1719 and we'll be glad to talk through any issues with you.

Responses to email enquiries

When Visitors or Customers send email enquiries to, the return email address is used to answer the email inquiry we receive.

We aim to answer the majority of email inquiries within 48 hours however, most receive a reply in under 24 hours. If your enquiry requires the attention of a specific person, it may take longer. does not use the return email address for any other purpose and does not share the return email address with any third party.

What Information We Hold About You

If you have bought something from us we will have your email address, phone number, address. If you choose to deliver items to a third-party (such as a friend) we will have their name and address. Information is only used to help us deliver the parcels and contact you.

You may also optionally decide to receive our newsletter and special offers. You can opt-out of this at any by sending a blank email to

We also collect information of a general nature about how many 'hits' our website gets. And we monitor the site traffic patterns; this tells us which areas of the site are being visited more than others. It also helps us build a more useful site in subsequent re-designs. We don't track individual users pathways through the site. Our site also uses 'cookies'. 

What We Do With Your Information

In addition to processing your order, we also maintain an order history of your purchases. This allows you and us to track your deliveries and review your past purchases. We may offer you a reward for purchases or make an offer we think you might like based on your order history.

We also send out an email newsletter, normally once or twice a week. These are only emailed to you if you have opted in to receive newsletters at the point of payment for your order, in our shop or on our website.

You can unsubscribe from our newsletter by sending a blank email to

We NEVER exchange, sell or otherwise give away your email address to other companies. Your email address is used solely by yourself, for purposes of logging into your account, and us for emailing you regarding your orders and to update you with our newsletter.

Who Else Sees Your Information?

We may have to disclose some of your information to service suppliers to help complete your order. These parties include Royal Mail, UPS/CSM Logistics and TNT.

 Your Consent.

By using our website you consent to us using the personal information you have given and our trusted partners, as outlined in this Privacy Policy.

If you are worried about anything to do with our site, please phone us on +44 (0)207 474 1719 and we'll be glad to talk through any issues with you.

The Way We Use Information

We use the information you provide about yourself or others to complete the transaction for which the information is intended. Such transactions may include administering a service such as; email, search, e-commerce; completing an order; shipping a product; replying to help requests; or contacting you if you have granted us permission to do so.

Except as provided in this Privacy Policy, we do not share this information with outside parties without your permission except to the extent that is necessary to administer the services we offer our Clients and End-Users or to comply in legal cases. In order to improve the quality of our service, we may also share this information with our security partners.

From time to time, we also use the information you provide about yourself or others to inform you of additions or improvements to the services as well as conducting member surveys in order to improve our services.

These communications will only be sent to the email address you have provided.

How You Can Access or Update Your Information

If you have signed up to be a member of our Virtual Store then you can log in to your account online to alter any of your details, which we hold.

Revisions to This Policy reserves the right to revise, amend, or modify this policy and other policies and agreements at any time and in any manner. Notice of any revision, amendment, or modification will be posted here and will only apply to information collected after any such change.

Should you have other questions or concerns about this Privacy Policy, please contact us.