Clearpay - now available at Cyberdog

FAQ

WHAT IS CLEARPAY?

Clearpay is a service that allows you to get your items now and pay for them in four payments made every 2 weeks without any interest.


HOW DO I USE CLEARPAY?

Just shop on the Cyberdog website and checkout as usual. At checkout, choose Clearpay as your payment method. You will be directed to the Clearpay website to register and provide payment details (Visa/Mastercard). If you’ve used Clearpay before, all you need to log in, then complete your order - super easy!

To be eligible for Clearpay, your cart value must be between £10 and £800.

We only accept Clearpay on the Cyberdog website, not in-store or on the app.


CAN I USE CLEARPAY IF I’M AN INTERNATIONAL CUSTOMER?

Clearpay is currently only available to customers with a UK billing address.


HOW DOES THE CLEARPAY SCHEDULE WORK?

When using Clearpay, you make your first payment when you place your order. The remaining three payments are deducted automatically every 2 weeks in equal payments from your card. If you would like to make additional unscheduled payments before they are due, you may log in to Clearpay to make your payments early. Clearpay will then adjust the amount owed accordingly.

You can log in to your Clearpay account anytime to view your payment schedule or make a payment before the next due date.


WHAT IF I CAN’T PAY A CLEARPAY INSTALMENT?

If funds are not available at the time the automatic payment is due, you will be charged an £6 late payment fee by Clearpay. An additional £6 fee will be charged if the missed payment is not made within 7 days. Late fees will not exceed 25% of the total order.

Please see Clearpay Terms of Use here.
 

WHEN WILL MY ITEMS BE DELIVERED IF I USE CLEARPAY?

Clearpay orders are delivered within our usual delivery timeframes like any order from Cyberdog. Free standard delivery is available for orders over £50. Please visit our Delivery page for more details.


IS THERE A LIMIT TO HOW MUCH I CAN SPEND ON A SINGLE CLEARPAY TRANSACTION?

Yes, your cart value must be between £10 and £800 to use Clearpay.


HOW DO I RETURN OR EXCHANGE AN ITEM WITH CLEARPAY?

Clearpay returns follow our standard return process. Please note, refunds for Clearpay will be refunded from Cyberdog to Clearpay. As soon as the refund is processed it will drop into your Clearpay online account. Have more questions about Clearpay returns? Go to help.clearpay.co.uk.



WHERE CAN I FIND OUT MORE ABOUT CLEARPAY?

Your payment schedule will be emailed to you. If funds are not available at the time an automatic payment is due, you will be charged a late fee of £6. If left unpaid an additional seven days, another fee of £6 will be charged. However, total late fees will not exceed £36 or 25% of the total order (the lesser amount). More info can be found at https://help.clearpay.co.uk/hc/en-gb